- CRM operations: You are our CRM admin (currently Pipedrive). Pipelines and stages, custom fields, required-field logic, workflow automations, reports, user permissions. The Head of Business Operations sets the architecture — implementation and day-to-day operations are yours.
- CRM evaluation and possible migration: Our enterprise customers come with group hierarchies that our current CRM only just about accommodates. You produce the assessment, contribute your experience to system selection, and execute a potential migration.
- GTM tech stack: You maintain and improve the tools used by Sales, Onboarding and Customer Success. Integrations, data flows, synchronisation.
- Funnel automation: Lead routing, enrichment, task creation, alerts, handover triggers between Sales → Onboarding → Customer Success.
- Handovers and SLAs: You define with each team when a deal is genuinely handed over — and make that definition enforceable in the system rather than negotiable in Slack.
- Data hygiene: You hunt duplicates, enforce required fields, and remind reps that a blank close date is not a close date.
- CRM reporting: Pipeline health, conversion, velocity, onboarding cycle time. Definitions come from the metrics layer, not from gut feel.
- Enablement: You document and train. A perfectly configured system nobody uses properly is an expensive museum.
Revenue Operations Specialist
Leipzig, Hybrid
Full-time
Permanent employee
4,500 - 5,000 € per month
Your mission
Your profile
- 2–4 years in Revenue Operations, Sales Operations, GTM Operations or as a CRM admin — ideally at a B2B SaaS startup or scale-up.
- Hands-on CRM ownership as admin or power user: Pipedrive, HubSpot, Salesforce or comparable. We are not looking for a specific certification, but for someone who can structure and run a CRM properly.
- You have built automations before (Zapier, Make, n8n or native CRM workflows) and know when an automation causes more trouble than doing it by hand.
- Ideally you have been through a CRM migration or a major system change — and know where the bodies are buried.
- Basic SQL (SELECT, JOIN) — enough to pull an ad-hoc analysis yourself.
- You understand a full-funnel process from lead capture to renewal.
- Pragmatism over perfectionism: you ship the 80% solution this week, not the 100% solution in autumn.
- Excellent German and English.
- Experience with customer success tooling and onboarding processes, not just sales.
- Understanding of APIs and webhooks (REST, JSON).
- Experience at a company with enterprise customers and long cycles.
Why us?
We are the technology company rethinking group and event sales in hospitality. What runs today through inboxes, spreadsheets and phone calls, our platform Rocket turns into one continuous, AI-supported process — from the first enquiry to the signed contract. European hotel groups already run their group sales on it.
What that means for you: you work with AI, not despite it. People who join us give feedback that shapes product decisions — and sooner or later come to understand why one prompt works better than another.
And because we are growing fast, a lot here is still taking shape. Sometimes the honest answer is “we’re still building that.” That is exactly where the opportunity lies: you will find open space rather than finished structures, and what you build here will carry your signature.
What that means for you: you work with AI, not despite it. People who join us give feedback that shapes product decisions — and sooner or later come to understand why one prompt works better than another.
And because we are growing fast, a lot here is still taking shape. Sometimes the honest answer is “we’re still building that.” That is exactly where the opportunity lies: you will find open space rather than finished structures, and what you build here will carry your signature.
What we offer
- Work with real AI technology at international level — not as a pilot project, but as our business model.
- Genuine room to shape things. Your ideas do not land in a suggestion box; they land in the next iteration.
- A short path to the management team. Decisions take days, not committee rounds.
- Growth you are part of. We are building the company’s next chapter — with roles, responsibility and prospects that did not exist a year ago.
- Leipzig as your primary base, with regular time in the office and flexible remote work. Hybrid models are everyday practice here, not the exception.
- Permanent contract, full-time.
- Performance bonuses for demonstrable results.
- Multi-day team events in places that are actually fun.
Our hiring process
- Intro interview — we get to know each other, and you learn where we stand and where we are heading.
- Case study or technical study, depending on the role — a real problem from our day-to-day that we work through together.
- Interview with your future manager and, depending on the position, with our founders.
About us
MICE DESK is the leading technology partner in global group and convention sales – and is developing the first agentic operating system for the hospitality industry.
Our core product, Rocket, automates the entire group and convention sales process: from analysing enquiries and checking availability to integrating revenue data, creating quotes and finalising contracts. What currently takes hotels an average of two hours, Rocket completes in minutes.
What makes us unique: We don’t just build the platform. Where required, we also support our clients through a dedicated booking centre – our MICE DESK Crew – which provides hotels with direct support from experienced MICE professionals. AI and people working as a true partnership – not as a compromise.
Our core product, Rocket, automates the entire group and convention sales process: from analysing enquiries and checking availability to integrating revenue data, creating quotes and finalising contracts. What currently takes hotels an average of two hours, Rocket completes in minutes.
What makes us unique: We don’t just build the platform. Where required, we also support our clients through a dedicated booking centre – our MICE DESK Crew – which provides hotels with direct support from experienced MICE professionals. AI and people working as a true partnership – not as a compromise.