- Process mapping & prioritisation: You map end-to-end processes across Sales, Onboarding, Customer Delivery, Finance, People Operations and Legal, quantify the effort involved, and prioritise by time saved and error risk — not by who complains loudest.
- End-to-end automation: You design and build yourself. No-code/low-code (n8n, Make, Zapier), scripts, API integrations, LLM-powered workflows. You make deliberate calls on where no-code ends and engineering begins.
- Data platform: Together with the Analytics Engineer, you own our internal data model, the data warehouse, and the single authoritative definition of our key metrics.
- CRM architecture & strategy: You own the data model of our CRM (currently Pipedrive) — object structure, field logic, lifecycle stages. You assess whether it can carry our enterprise customers with group hierarchies (hotel group → legal entity → individual property), make the migration call, and lead it if required.
- Tool landscape & budget: Consolidation, not collection. You evaluate, negotiate, roll out — and switch off whatever fails to deliver value.
- Standards & operations: Documentation, monitoring, failure alerting, clear ownership. Automations nobody understands and nobody monitors are technical debt with a calendar invite.
- Leadership: You lead two direct reports — hands-on, with a high personal share of the actual build.
Head of Business Operations & Automation (m/w/d)
Leipzig, Hybrid
Full-time
Permanent employee
6,000 - 7,000 € per month
Your mission
Your profile
- 5+ years in Business Operations, BizOps, Internal Operations or Process Engineering — including at least two years at a growth-stage startup or scale-up (Series A to C) that actually grew.
- You have built automations yourself, not just commissioned them. n8n, Make or equivalent; strong SQL; Python or JavaScript for when no-code hits a wall.
- You understand CRM data models at architect level (Pipedrive, HubSpot, Salesforce or comparable) and have owned at least one CRM migration or fundamental restructuring.
- You can discuss the same problem with a sales rep, an accountant and a backend engineer on the same day — and all three understand you.
- Fluent German and English.
- Experience with a modern data stack (dbt, BigQuery/Snowflake/Postgres, Metabase/Looker).
- A consulting background followed by an operator role (not the other way round).
- Background in hospitality, travel, or B2B SaaS with long sales cycles.
Why us?
We are the technology company rethinking group and event sales in hospitality. What runs today through inboxes, spreadsheets and phone calls, our platform Rocket turns into one continuous, AI-supported process — from the first enquiry to the signed contract. European hotel groups already run their group sales on it.
What that means for you: you work with AI, not despite it. People who join us give feedback that shapes product decisions — and sooner or later come to understand why one prompt works better than another.
And because we are growing fast, a lot here is still taking shape. Sometimes the honest answer is “we’re still building that.” That is exactly where the opportunity lies: you will find open space rather than finished structures, and what you build here will carry your signature.
What that means for you: you work with AI, not despite it. People who join us give feedback that shapes product decisions — and sooner or later come to understand why one prompt works better than another.
And because we are growing fast, a lot here is still taking shape. Sometimes the honest answer is “we’re still building that.” That is exactly where the opportunity lies: you will find open space rather than finished structures, and what you build here will carry your signature.
What we offer
- Work with real AI technology at international level — not as a pilot project, but as our business model.
- Genuine room to shape things. Your ideas do not land in a suggestion box; they land in the next iteration.
- A short path to the management team. Decisions take days, not committee rounds.
- Growth you are part of. We are building the company’s next chapter — with roles, responsibility and prospects that did not exist a year ago.
- Leipzig as your primary base, with regular time in the office and flexible remote work. Hybrid models are everyday practice here, not the exception.
- Permanent contract, full-time.
- Performance bonuses for demonstrable results.
- Multi-day team events in places that are actually fun.
Our hiring process
- Intro interview — we get to know each other, and you learn where we stand and where we are heading.
- Case study or technical study, depending on the role — a real problem from our day-to-day that we work through together.
- Interview with your future manager and, depending on the position, with our founders.
About us
MICE DESK is the leading technology partner in global group and convention sales – and is developing the first agentic operating system for the hospitality industry.
Our core product, Rocket, automates the entire group and convention sales process: from analysing enquiries and checking availability to integrating revenue data, creating quotes and finalising contracts. What currently takes hotels an average of two hours, Rocket completes in minutes.
What makes us unique: We don’t just build the platform. Where required, we also support our clients through a dedicated booking centre – our MICE DESK Crew – which provides hotels with direct support from experienced MICE professionals. AI and people working as a true partnership – not as a compromise.
Our core product, Rocket, automates the entire group and convention sales process: from analysing enquiries and checking availability to integrating revenue data, creating quotes and finalising contracts. What currently takes hotels an average of two hours, Rocket completes in minutes.
What makes us unique: We don’t just build the platform. Where required, we also support our clients through a dedicated booking centre – our MICE DESK Crew – which provides hotels with direct support from experienced MICE professionals. AI and people working as a true partnership – not as a compromise.